Q. Where do I find the information TrueSwitch copied to my new account?
A. Once you have successfully run the TrueSwitch Wizard, your personal information stored on your computer will have been copied to the new account.

Your address book will be copied to Outlook Express (Start > Programs > Outlook Express) as well as your Network Solutions Web Mail Account.

Your stored e-mails will be copied to Outlook Express.

Your calendar will be copied to your Network Solutions Web Mail Account

If you are an AOL, MSN, CompuServe user, your favorites will be copied to Internet Explorer (Start > Programs > Internet Explorer).

It can take up to 24 hours for this information to be copied to your new e-mail account. You will receive an e-mail when this information has been copied.

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Q. How do I know when my request to switch to my new Internet account is complete?
A. A confirmation email will be sent to your new e-mail address which will tell you that your switch was completed successfully, or if a problem occured.

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Q. Will the TrueSwitch service delete my personal information from my old Internet account once it is switched to the new account?
A. No, TrueSwitch will not modify or delete your stored information. The TrueSwitch Wizard copies your personal information.

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Q.Why are my e-mails not being forwarded to my new Network Solutions account?
A. Please note that you must be using Outlook Express at Network Solutions to receive forwarded e-mails. Please use TrueSwitch and launch Outlook Express (Start > Programs > Outlook Express) 24 hours after setting up TrueSwitch to view your forwarded e-mails.

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Q.>Why are my e-mails not being forwarded to my new Network Solutions account?
A. Your password for your TrueSwitch account in Outlook Express is the same as your Network Solutions password that you provided to TrueSwitch when you used the wizard. If you cannot remember this password, please write to ns@trueswitch.com so that we may reset your password for you.

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Q.How long does it take to complete the switch?
A. Most information on your computer is switched immediately: typically within a few minutes depending on how much information needs to be copied. Most switching requests are fulfilled by TrueSwitch's servers within two hours, but can take up to 24 hours before all of the information is visible at your new email account. If you have not heard from us within 24 hours, please contact us at ns@trueswitch.com.

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Q. How do I turn email forwarding on or off?
A. Visit My TrueSwitch and select "Disable email Forwarding". If you decide to re-enable email forwarding, you can select "Enable email Forwarding". The maximum period that email forwarding will be active is 30 days from when you run the TrueSwitch Wizard.

If you need to keep email forwarding for longer than 30 days, you should re-run the TrueSwitch Wizard and select "Custom Install". You should deselect all the options to copy your personal data or notify your contacts, but select "Email Forwarding". Email forwarding will be enabled for an additional 30 days. Please note that you must keep your old Internet account active and not change the user ID or password for email forwarding to work correctly.

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