Q. Will the TrueSwitch service
copy all attachments and downloads I received through my emails
from my old ISP to my new account?
A. The current version of TrueSwitch will transfer your emails
completely.
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Q. What is a "Site
Access Error" that I received in my confirmation email?
A. This error usually means that the TrueSwitch engine had
difficulty accessing your data. The cause may have been due
to either your old or new ISP web-sites being slow or inaccessible
at the time the TrueSwitch Engine accessed your account. Please
read the status message and follow the recommended steps to
retry the TrueSwitch Wizard or contact Technical Support.
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Q. What does the "Account
Not Initialized" mean in the confirmation email?
A. Selecting to copy data to an application that you currently
have not setup yet at the new ISP will result in the error
message "Account Not Initialized". To resolve this,
please login to your new account and setup the service.
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Q. I have child accounts
(additional screen names) associated with my main account
at the old Internet Service Provider. Will TrueSwitch service
transfer all of them to the new Internet account?
A. Yes, you may transfer each of them to a new master or child
account at your new Internet Service Provider.
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Q. How can I use
the TrueSwitch Contact Notification service if I don't have
an address book?
A. The current version of TrueSwitch requires that you have
an address book to use the Contact Notification service. However,
if you do not have an address book, you can use the email-forwarding
feature for 30 days, which will forward all new emails arriving
at your old account to your new email address. Once you receive
these emails at your new address, simply respond to them and
tell the senders your new email address.
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Q. What if I don't want to notify
everyone in my address book about my new e-mail address, but
want to send to a few of them?
A. The current version does not allow the ability to select
the address book contacts you want to notify. You will either
have to select all of them or none. You can edit your address
book before running the TrueSwitch Wizard.
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FORWARD MY EMAIL FOR 30 DAYS
Q. How often does my email
get forwarded from my old address to my new one?
A. The TrueSwitch email forwarding service runs twice a day.
To reduce the load on your old provider's servers the forwarding
service is kept to a minimum number of email checks per day.
Note that both your old and new accounts must be active in
order for email forwarding to work.
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Q. Can TrueSwitch filter out
the unwanted emails before forwarding them to my new email
address address?
A. No, currently TrueSwitch does not do any spam filtering
before forwarding emails to your new email address.
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Q. How do I receive my forwarded
mails from my old account during the 30 day period?
A. If you are an AOL, MSN, Compuserve or Earthlink customer, TrueSwitch will forward emails to Outlook Express. So, you must use Outlook Express to read and send emails from Network Solutions. You may launch Outlook Express by clicking on (Start > Programs > Outlook Express).
If you are an AT&T Broadband customer, TrueSwitch will automatically forward emails to your new Network Solutions account. You may use Outlook Express or Network Solutions webmail to check for these messages. All forwarded emails will arrive in your email inbox.
If you are a customer of another Internet Service Provider (ISP), TrueSwitch will not forward emails.
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