to customer privacy. Privacy on the World Wide Web site located
and other computer systems operated by Esaya (collectively,
the “Website”), is of great importance to us. Because
we gather important information from our users, we have established
and dissemination practices. We reserve the right to change this
thirty (30) days prior to the change taking effect.
Please be aware that the TrueSwitch Wizard, Website and Services
are not intended for use by children under the age of 13. If you
use the Website nor should you sign up for the Services offered
are defined in the Terms of Service.
1. COLLECTED INFORMATION
We require users who sign-up to use the TrueSwitch Internet Service
Provider (“ISP”) switching services ("Services")
offered on our Website to provide their User ID and / or e-mail
address and passwords for their old and new Internet accounts. This
information is required to authenticate your access to each ISP
service and e-mail account as well as to provide the Services of
copying your personal data (including, stored e-mails, address books
and calendar / scheduling information), and forwarding e-mails from
your old e-mail account to your new e-mail account. We may need
to collect additional information if you wish to utilize the account
cancellation component of the Services. In such cases, we will only
collect the additional information required to initiate cancellation
of your old account.
If payment is required for the Services, Esaya will request your
name, mailing address, phone number, credit card information and
other information to securely process the financial transaction.
This billing information is not used by Esaya for marketing or promotional
purposes. Esaya uses a third-party intermediary to manage the credit
card processing. This intermediary is solely a link in the distribution
chain, and is not permitted to store, retain, or use the information
provided, except for the sole purpose of credit card processing.
Using the Services requires the Website to temporarily host data
and information ("Data") to copy your personal data and
forward e-mails from your old Internet account to your new Internet
account. Such Data may include forwarded e-mails, contents of your
address books, number and size of messages received, the domain
name and addresses of e-mail senders, and the number and size of
e-mail attachments. When messages or information is retrieved from
your old Internet account, it is stored in a queue for processing.
Once the messages or information is sent to your new Internet account,
the messages or information is deleted. Esaya does not scan the
messages or information for specific words or phrases and will not
read, share, distribute, print, reference or disclose to third parties
private e-mail communications or other messages or Data that are
transmitted using the Services excepting as required for the purpose
of resolving a problem, support issue, or suspected violation of
Esaya also collects information about your usage of various components
of the Services, including the number of e-mails, address book entries,
favorites and calendar entries copied to your new account, the number
of Change of Address Notification and Update Contact Information
Notification messages sent on your behalf and whether or not you
selected E-mail forwarding and help with account cancellation. You
can access this information via the My TrueSwitch section of the
Website at https://www.trueswitch.com/mytrueswitch/login.jsp.
We may also collect Website usage statistics such as Internet addresses,
browser types, domain names and page requests. This information
is logged to help diagnose technical problems, prepare for network
load demands, and to administer our Website in order to constantly
improve the quality of the Services.
2. CORRECTING/UPDATING/DELETING INFORMATION
You have the right to access and correct, update, and/or delete
your Information at any time. You can do so via the My TrueSwitch
section of the Website accessible at https://www.trueswitch.com/mytrueswitch/login.jsp.
Your User ID to login to My TrueSwitch is your new e-mail address
and the password that you originally used for that account when
you used TrueSwitch. A request to revise or edit your personally
identifiable information may not be accommodated if it would result
in incorrect information. Requests for deletion of certain key information,
such as e-mail address, may require closing your TrueSwitch account.
When you interact with the Website we strive to make that experience
easy and meaningful. When you come to our Website, our server sends
a cookie to your computer. Cookies are small text files that Web
browsers place on a computer's hard drive and are used to tell us
whether users and visitors have visited the Website previously.
Standing alone, cookies do not identify you personally. They merely
recognize your browser. Unless you choose to identify yourself by
signing-up for the Services, you remain anonymous. Cookies come
in two flavors: session and persistent-based. Session cookies exist
only during an online session. They disappear from your computer
when you close your browser software or turn off your computer.
Persistent cookies remain on your computer after you've closed your
browser or turned off your computer. They include such information
as a unique identifier for your browser.
Our Website uses session cookies containing encrypted or encoded
information including your username and session ID. This information
allows us to process your online transactions and requests. Session
cookies help us make sure you are who you say you are after you've
logged in and are required in order to use the Services. Our Website
also uses persistent cookies that only our Website can read and
use, to identify the fact that you are a TrueSwitch user or prior
Website visitor (whatever the case may be). We are especially careful
about the security and confidentiality of the information stored
in persistent cookies. For example, we do not store account numbers
or passwords in persistent cookies.
Web beacons, also known as clear gif technology, invisible GIFs,
web bugs, or action tags, may be used to assist in delivering the
cookies on the Website. This technology tells us how many visitors
clicked on key elements (such as links or graphics) on a page. We
do not use this technology to access your personally identifiable
information; it is a tool we use to compile aggregated statistics
about Website usage. We may share aggregated Website statistics
with partner companies but do not allow other companies to place
clear gifs on the Website.
Users who disable their Web browsers' ability to accept cookies
will be able to browse the Website but may not be able to successfully
use the Services.
4. THIRD-PARTY SITES
The Website contains links to other web sites. Should you click
on an advertisement in an e-mail message or on the Website, the
advertiser, or a company on its behalf, may collect information
or set and access cookies on your machine. Esaya is not responsible
for the privacy practices or the content of these other websites.
Users and visitors will need to check the policy statement of these
others web sites to understand their policies. Users and visitors
who access a linked site may be disclosing their private information.
It is the responsibility of the user to keep such information private
5. ESAYA SENDS "CHANGE OF ADDRESS NOTICE" MESSAGES
As part of the Services, a standard "Change of Address Notice"
containing your new e-mail address is e-mailed to the contacts listed
in your address book. Including your new e-mail address in the "Change
of Address Notice" message is intended to aid you in informing
your contacts of your new e-mail address.
The "Change of Address Notice" feature is enabled by default
in the TrueSwitch Wizard, but can be disabled by selecting the “Custom
Switching” mode, then de-selecting the "Notify Contacts"
option. The "Change of Address Notice” message contents
can be customized by selecting the “Custom Switching”
mode, selecting the "Notify Contacts" option and then
editing the message text in the window.
6. ESAYA SENDS "UPDATE CONTACT INFORMATION NOTIFICATION"
As part of the Services, an “Update Contact Information Notification”
is e-mailed to the contacts listed in your address book. Including
your contact information in the "Update Contact Information
Notification" message is intended to aid you in informing your
contacts of your new e-mail address and other personal contact information,
plus facilitate their providing you with their own updated contact
This feature is enabled by default in the “Custom Switching”
option but disabled by default in the “Express Switching”
option of the TrueSwitch Wizard. It can be disabled in the “Custom
Switching” mode by de-selecting the "Update Your Contact
Information" options. The information sent in the "Update
Contact Information Notification” message can be customized
by editing the text in each of the “Personal” and “Business”
fields in the screen window following the selection of the "Update
Your Contact Information" option.
7. SHARING OF INFORMATION
We will use your personally identifiable information only to provide
the Services, notify you of technical or billing information, or
inform you of changes in our service. We also use the information
collected to contact users to further discuss interest in our company,
the services that we provide, and to send information regarding
our company or partners, such as promotions and events.
TrueSwitch will send you e-mails relating to the status of your
TrueSwitch and informing you of technical service or security issues
related to the Services you requested, or confirming you requested
a product or service. You will not be able to choose to unsubscribe
to these mailings, as they are considered an essential part of the
service you have chosen.
Esaya will not disclose any of your personally identifiable information
to anyone or any other company, excepting under the circumstances
described below, excepting as required by subpoena, search warrant,
or other legal process.
If an ISP partner is sponsoring TrueSwitch, Esaya will disclose
your User ID / e-mail address to that ISP partner. Please refer
Esaya also may share non-personalized, aggregate data with ISP partners
who sponsor the Services, advertisers, investors and other selected
The Website has security measures in place to help protect against
the loss, misuse, and alteration of the Data under our control.
When the Website is accessed using Netscape Navigator, or Microsoft
Internet Explorer versions 4. 0 or higher, Secure Socket Layer (SSL)
technology protects information using both server authentication
and data encryption to help ensure that Data is safe, secure, and
available only to you. TrueSwitch also implements an advanced security
method based on dynamic data and encoded session identifications,
and hosts the Website in a secure server environment that uses a
firewall and other advanced technology to prevent interference or
access from outside intruders. These safeguards help prevent unauthorized
access, maintain data accuracy, and ensure the appropriate use of
9. ADDITIONAL INFORMATION
Website should be directed to Esaya’s Security Administrator
by e-mailing such questions to firstname.lastname@example.org.