1. Collected Information
We require users who sign-up to use the TrueSwitch Mail Provider (“ISP”) switching services ("Services") offered on our Website to provide their User ID and / or email address and password for their email account. This information is required to authenticate your access to each email account as well as to provide the Services of copying your personal data (including stored emails and contacts). We may use your email address to provide you with customer and technical support which are an essential part of the Services.
If payment is required for the Services, Esaya will request your name, mailing address, phone number, credit card information and other information to securely process the financial transaction. This billing information is not used by Esaya for marketing or promotional purposes. Esaya uses a third-party intermediary to manage the credit card processing. This intermediary is solely a link in the distribution chain, and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing.
Using the Services requires the Website to temporarily host data and information ("User Data"). Depending on the components of the Services that you select such User Data may include:
(a) your User ID and / or email address and passwords which are needed to authenticate your access to these accounts and to provide the requested Services (e.g., email forwarding)
(b) your personal data (e.g., address book, stored emails)
(f) other personally identifiable information supplied to or received by Esaya as a result of your showing interest in, registering for or using TrueSwitch.
Esaya does not scan any User Data for specific words or phrases and will not read, share, distribute, print, reference or disclose to third parties any User Data or private email communications or other messages that are transmitted using the Services excepting as required for the purpose of providing the Services, resolving a problem, support issue, or suspected violation of the Terms of Service, or as may be required by law.
Esaya also collects information about your usage of various components of the Services, including the number of emails, address book entries, copied to your new account.
We may also collect Website usage statistics such as Internet addresses, browser types, domain names and page requests. This information is logged to help diagnose technical problems, prepare for network load demands, and to administer our Website in order to constantly improve the quality of the Services.
2. Deleting Information.
We automatically delete all User Data sixty (60) days after receiving your request for use of the Services. This period allows us to provide the Services, provide reports of usage of the Services to sponsoring email service providers / ISPs, including Verizon Communications Inc. and affiliates (collectively “Verizon”) (see “Sharing of Information” in Section 6 below) and to provide you with technical and customer support. After deleting your User Data, we will not have the ability to provide you with customer or technical support concerning your use of the Services. However, you can use the TrueSwitch Wizard to submit a new request for use of the Services if you wish.
When you interact with the Website we strive to make that experience easy and meaningful. When you come to our Website, our server sends a cookie to your computer. Cookies are small text files that Web browsers place on a computer's hard drive and are used to tell us whether users and visitors have visited the Website previously.
Standing alone, cookies do not identify you personally. They merely recognize your browser. Cookies come in two flavors: session and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you've closed your browser or turned off your computer. They include such information as a unique identifier for your browser.
Our Website uses session cookies containing encrypted or encoded information including your username and session ID. This information allows us to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you've logged in and are required in order to use the Services. Our Website also uses persistent cookies, that only our Website can read and use, to identify the fact that you are a TrueSwitch user or prior Website visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies.
Web beacons, also known as clear gif technology, invisible GIFs, web bugs, or action tags, may be used to assist in delivering the cookies on the Website. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a page. We do not use this technology to access your personally identifiable information; it is a tool we use to compile aggregated statistics about Website usage. We may share aggregated Website statistics with partner companies but do not allow other companies to place clear gifs on the Website.
Users who disable their Web browsers' ability to accept cookies will be able to browse the Website but may not be able to successfully use the Services.
4. Third-Party Sites
The Website contains links to other web sites. Should you click on an advertisement in an email message or on the Website, the advertiser, or a company on its behalf, may collect information or set and access cookies on your machine. Esaya is not responsible for the privacy practices or the content of these other websites. Users and visitors will need to check the policy statement of these others web sites to understand their policies. Users and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.
5. Esaya Sends Status Messages
TrueSwitch will send you messages via email relating to the status of your request and informing you of technical, service or security issues related to the Services you requested, or confirming you requested a product or service. You cannot choose to unsubscribe to these messages, as they are an essential part of providing you with the Services.
6. Sharing Of Information
We will use your User Data only to provide the Services and to notify you of related technical or billing information. We do not use the information collected to contact users to further discuss interest in our company or the services that we provide. If you would like further information on our company or products, please visit our corporate website at www.esaya.com.
Esaya will not sell, share, rent, license or otherwise disclose any User Data to anyone or any other company, excepting under the circumstances described below, excepting as required by subpoena, search warrant, or other legal process.
Verizon is sponsoring TrueSwitch. Esaya will disclose your Verizon email address to Verizon and its affiliates, including Verizon, along with the date that you used the Services and the email address used to submit your request for the Services. For example, if you use TrueSwitch on 1/1/2007 for your account email@example.com
, we would report to Verizon that firstname.lastname@example.org
used the Services on 1/1/2007 along with a record of the components of the Services that you selected (e.g., copy of emails and contacts). We will not disclose any other User Data to Verizon.
Esaya also may share non-personalized, aggregate data with ISP partners who sponsor the Services, advertisers, investors and other selected business partners.
7. Opt-Out Policy
Esaya offers its users a means to choose how we may use information provided.
We consider all TrueSwitch users as having already opt-ed out of receiving any unwanted messaging from us, or anyone else. If you would like further information on our company or products, please visit our website at www.trueswitch.com.
The Website has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When the Website is accessed using Netscape Navigator, or Microsoft Internet Explorer versions 4.0 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. TrueSwitch also implements an advanced security method based on dynamic data and encoded session identifications, and hosts the Website in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
Esaya respects the privacy of your child and we want to share with you our policies regarding persons under the age of thirteen. Please be aware that the TrueSwitch Wizard, Website and Services are not intended for use by persons under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13.
Although visitors of all ages may navigate through the Website, download the TrueSwitch Wizard and use the Services, all online contact information collected from a user of the Services, including users who are under the age of 13, is used only to respond directly on a one-time basis to a specific request from the user for the Services and is not used to re-contact the user and is not maintained in retrievable form by Esaya after the provision of the requested Services. As per Section 2 “Deleting Information” above, we define the provision of the requested Services as being a sixty (60) day period after we receive your request for use of the Services.
11. Additional Information