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TrueSwitch for Yahoo! Help: Most Frequently Asked Questions

Need answers?
Start with the most frequently asked questions below, or click on the Help Index tab above for a complete list of topics.

? What is TrueSwitch?
? Will TrueSwitch work with my computer (system requirements)?
? Does TrueSwitch support my Email Account?
? Which email programs will TrueSwitch work with?
? Will the TrueSwitch service copy all attachments and downloads I received through my emails from my old account to my new Yahoo! account?
? Why does TrueSwitch require my ID and Password?
? Does my information stay private?
? How secure is TrueSwitch?
? Is my User ID and Password stored by TrueSwitch?
? How can I get support?


What is TrueSwitch?

TrueSwitch is a service that provides you assistance with switching of email accounts.  It is a good way to ensure that the transaction to your new Yahoo! account will be quick and uninterrupted. You will not have to worry about losing touch with your contacts or having to leave your stored data in your old account.

TrueSwitch offers you an easy, fast and simple way to switch to your new Yahoo! account. It automatically copies your personal data to your new Yahoo! account and notifies your friends with the new email address.  The two major functional components of TrueSwitch are:

  • Personal Data Copying.  You have the option to request that TrueSwitch copy your personal data (e.g., address book, calendar, stored emails, etc.) from your old account to your new Yahoo! account.

  • Notify Your Contacts.  You have the option to request that TrueSwitch notify contacts in your address book about the change in email address.

If you select the 'Notify Your Contacts' option, TrueSwitch generates a change of email notification ("Change of Address Notification") and emails it to all the contacts in your address book.

Additional information on the functional components within TrueSwitch is available at www.trueswitch.com/yahoo

Technical support for TrueSwitch, as made available by Esaya, is described at www.trueswitch.com/yahoo/help

To initiate your use of TrueSwitch, you need to click on the "Start Transfer" button on the Website.  This will install the TrueSwitch process that will guide you through the steps to switch your email account.

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Will TrueSwitch work with my computer
(system requirements)?


TrueSwitch is designed to work with most Personal Computers made in the last eight years, and supports most of the popular web based email programs.

The basic system requirements are:

  • Operating Systems: Windows XP, Windows Vista, Windows 7 and Mac OS X.

  • Internet Browsers:  Most Internet browsers including Internet Explorer 5 or higher and Mozilla Firefox.
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Does TrueSwitch support my Email Account?

TrueSwitch currently supports switching from AOL.com, Cox.net, Comcast.net, Cs.com, Earthlink.net, Gmail.com, Hotmail.com, Juno.com, MSN.com, Netzero.com, Netscape.com, Optonline.net, Worldnet.att.net, and Yahoo.com email accounts.

Feature /
Email Accounts
Copy
Emails
Copy
Contacts
Copy
Calendar
Notify
Contacts
AOL .com
Y
Y
Y
Y
Cox.net
Y
Y
N.A
Y
Comcast.net
Y
Y
N.A
Y
Cs.com
Y
Y
N.A
Y
Earthlink.net
Y
Y
N.A
Y
Gmail.com
Y
Y
N.A
Y
Hotmail.com
Y
Y
Y
Y
Juno.com
Y
Y
N.A
Y
MSN.com
Y
Y
Y
Y
Netzero.com
Y
Y
N.A
Y
Netscape.com
Y
Y
N.A
Y
Optonline.net
Y
Y
N.A
Y
Worldnet.att.net
Y
Y
Y
Y
Yahoo.com
Y
Y
Y
Y

We continue to add support for more email accounts: if you would like to be notified when we have added support for a particular email account, please send us feedback

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Which email programs will TrueSwitch work with?

TrueSwitch currently supports switching from web-based email as used by AOL.com, Cox.net, Comcast.net, Cs.com, Earthlink.net, Gmail.com, Hotmail.com, Juno.com, MSN.com, Netzero.com, Netscape.com, Optonline.net, Worldnet.att.net, and Yahoo.com.

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Will the TrueSwitch service copy all attachments and downloads I received through my emails from my old account to my new Yahoo! account?

Yes.  The current version of TrueSwitch will transfer your emails completely.

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Why does TrueSwitch require my ID and Password?

We require your ID and Password of both your old and new account for security purposes, this guarantees you are who you say you are and protects against the transfer of data without your permission. Since your privacy is a high priority for us, TrueSwitch will not give your information to any third parties - we do not rent, share or trade your personally identifiable information with third parties. Your email address and password are protected using industry recognized encryption standards and your passwords are transmitted and stored in encrypted format at all times. For more information, please see our privacy policy.

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Does my information stay private?

Your information is only used to provide the TrueSwitch services in accordance with our Terms of Service and Privacy Policy. The nature of the TrueSwitch services require that we use your User ID and password to log into your old email account to copy email: we also send change of address notices to your friends and contacts with your new Internet email address, etc. For technical troubleshooting, and improving the services that we provide, we collect information on your usage of the TrueSwitch services.

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How secure is TrueSwitch?

TrueSwitch is committed to utilizing the best commercially available technology and procedures to protect the security of your data. We encourage you to carefully review our Privacy Policy if you have further questions.

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Is my User ID and Password stored by TrueSwitch?

TrueSwitch stores your User IDs for technical and customer support purposes. We will require your User ID and Password to copy your information to your new Yahoo! account and if you do not have any support requests, we will delete your User ID and password.  You can change your password for your new Internet account at any time after you receive an email confirming that your switch has been successfully completed

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How can I get support?

Have a question or suggestion? We want to help. For any support issues you may write to support at yahoosupport@trueswitch.com

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